InkSpot
InkSpot

Refund Policy

Last updated: September 2026 · Applies to Switzerland (OR/CO Art. 197 ff.)

1. Scope

This Refund Policy applies to all payments made through the InkSpot platform. Subscription refunds are set out in Section 2 of this policy; booking deposit refunds are governed exclusively by the separate Deposit Policy. InkSpot is a platform intermediary; tattoo services themselves are rendered by independent artists and studios. This policy is governed by Swiss law, in particular the Swiss Code of Obligations (OR).

2. Subscription Refunds

InkSpot offers a 7-day free trial. You may cancel your subscription at any time. If you cancel during the free trial, no subscription fee is charged. Once a subscription payment has been successfully charged, it is non-refundable. After cancellation, paid features remain available until the end of the current billing period, and the subscription does not renew for the following period.

Eligible for refund
  • Subscription charged due to a technical error on InkSpot's part
  • Double-charged within the same billing period
  • A refund required by applicable law
Not eligible for refund
  • Any subscription fee after a successful charge — subscriptions are non-refundable, even if cancelled afterwards
  • Unused subscription time after cancellation (access remains until end of billing period)
  • Downgrade from a higher to lower plan mid-cycle

3. Booking Deposit Refunds

Booking deposit refunds are governed exclusively by the Deposit Policy, which is separate from these subscription refund rules. In summary:

  • Full refund only if the artist or studio cancels the appointment and does not offer an acceptable replacement date
  • Full refund if a duplicate or incorrect payment was caused by a technical error, or if a refund is mandatory under applicable law
  • The deposit is non-refundable if the client cancels the appointment, regardless of how early or late the cancellation occurs
  • No refund for no-shows, postponements or repeated rescheduling — the deposit remains payable to the booked artist or studio

4. How to Request a Refund

To request a refund (for example for a duplicate or incorrect charge), please contact us as soon as possible after the charge:

  1. Send an email to contact@inkspot.world
  2. Include the subject line: Refund Request – [your email]
  3. Describe the reason for the refund request and attach any relevant evidence
  4. We will review your request within 5 business days

5. Refund Processing Time

5–10 business days

Approved refunds are processed via Stripe back to the original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days for the funds to appear on your statement.

6. Chargebacks

We encourage clients to contact us before initiating a chargeback with their bank, as chargebacks can delay resolution. We are committed to resolving disputes fairly and promptly. Accounts with unresolved chargebacks may be temporarily suspended pending investigation.

7. Governing Law & Dispute Resolution

This policy is governed by Swiss law. In the event of a dispute, the parties agree to first attempt resolution amicably. If unresolved, disputes may be submitted to the competent courts of Zurich, Switzerland, or to the Swiss consumer arbitration authority (Schweizerische Schlichtungsstelle für Konsumentenstreitigkeiten).

8. Contact

For refund requests or questions about this policy:
contact@inkspot.world